FAQs

How long does it take to process my order?

Orders are typically processed within 1–2 business days after payment has been successfully received.

How long does shipping take?

Standard shipping within the United States usually takes 5–8 business days after your order has been processed and shipped.

How can I track my order?

If tracking information is available, you will receive a shipping confirmation email containing your tracking number once your order has been shipped.

Do you ship internationally?

Currently, we primarily serve customers within the United States. Shipping availability may vary depending on your location.

Can I change or cancel my order?

If you need to modify or cancel an order, please contact us as soon as possible. We cannot guarantee changes once an order has entered processing or has been shipped.

What should I do if I receive a damaged or incorrect item?

Please contact our customer support team within 30 days of receiving your order. Include your order number and photos of the item so we can assist you quickly.

What is your return policy?

We offer a 30-day return period. Items must be returned according to our return policy guidelines. Please contact us for return instructions.

When will I receive my refund?

Once your return has been received and inspected, approved refunds are typically processed within a few business days. Your bank or payment provider may require additional time to post the refund.

How can I contact customer support?

You can reach us using the following information:

Email: palomlamop@gmail.com

Phone: 5645672340

Address:
4404 W Nerna St
Edinburgh, IN 46124
United States

What payment methods do you accept?

We accept major credit and debit cards and other secure payment methods available during checkout.